Dubai skyline

Salt & Dunes · Guest Guide

Welcome to Dubai

Everything you need for a smooth and memorable stay with Salt & Dunes.

Contact Lainey
Lainey

Your Concierge

Meet Lainey

Salt & Dunes Concierge

WhatsApp

Before your arrival, Lainey will send you the check-in and access information specific to your accommodation, and remains your main point of contact throughout your stay. This guide complements those messages.

Quick Access

Start with Your Stay

Your Stay

A smooth guest journey

How your Salt & Dunes stay works, from booking to check-out.

01

Booking Confirmed

You've received your reservation confirmation through your booking platform or directly through Salt & Dunes.

02

Before Arrival

Lainey will contact you with information relevant to your specific accommodation: address, unit, access, parking and check-in procedure.

03

During Your Stay

Lainey remains available for any questions or assistance you may need.

04

Check-out

Please respect the agreed check-out time. Property-specific departure instructions may be sent separately.

Standard Check-in

From 3:00 PM

Early check-in may be possible depending on availability and must be confirmed with Lainey in advance.

Standard Check-out

Before 11:00 AM

Late check-out is subject to availability and must be confirmed with Lainey beforehand.

Before You Arrive

  • Make sure Salt & Dunes has your correct mobile or WhatsApp number
  • Check your arrival messages
  • Complete any required guest registration
  • Review your property-specific arrival instructions
  • Inform us if your arrival time changes significantly
Lainey

Your Concierge

Meet Lainey

Salt & Dunes Concierge

WhatsApp

Your exact access instructions are property-specific. Please always follow the latest instructions sent directly to you by Salt & Dunes.

Discover Dubai

Things to experience

A curated introduction to the city. Opening hours and tickets change, so follow the official links for the latest details.

Iconic Dubai

Burj Khalifa

Burj Khalifa

The world's tallest building with observation decks over Downtown.

Official site
Dubai Mall

Dubai Mall

One of the world's largest malls with dining, aquarium and fountain.

Official site

Dubai Fountain

Choreographed water shows at the foot of Burj Khalifa.

Museum of the Future

A landmark of innovation and immersive exhibitions.

Official site

Dubai Frame

A giant frame bridging old and new Dubai skyline views.

Beach & Water

JBR Beach

The Walk and a long public beach with cafés and watersports.

Kite Beach

A favourite for kitesurfing, jogging and food trucks.

Dubai Marina

Dubai Marina

Waterfront promenade, dining and yacht-filled marina.

Bluewaters Island

Home to Ain Dubai and a relaxed dining promenade.

Palm Jumeirah

Palm Jumeirah

The iconic man-made palm with resorts and beach clubs.

Beach Clubs

Beach Clubs

Day passes to Dubai's stylish beach and pool clubs.

Old Dubai

Al Fahidi Historical Neighbourhood

Restored heritage district with art spaces and cafés.

Dubai Creek

The historic heart of Dubai, crossed by traditional abras.

Gold Souk

Famous traditional gold market in Deira.

Spice Souk

Aromatic stalls of spices, herbs and incense.

Family

Aquaventure

Aquaventure

Massive waterpark at Atlantis with slides and river rapids.

Dubai Aquarium

Underwater zoo inside Dubai Mall.

Theme Parks

Motiongate, Bollywood Parks and IMG Worlds of Adventure.

Water Parks

Wild Wadi and Aquaventure for family water fun.

Desert

Desert Safari

Desert Safari

Dune bashing, sandboarding and desert sunsets.

Dune Experiences

4x4 drives and quad biking across the dunes.

Camel Experiences

Camel rides and desert conservation tours.

Desert Dining

BBQ and cultural dinners under the stars.

Shopping

Dubai Mall

Dubai Mall

Fashion, entertainment and dining in Downtown.

Mall of the Emirates

Indoor ski slope and a full luxury retail line up.

Dubai Hills Mall

Modern shopping and dining in Dubai Hills Estate.

Traditional Souks

Gold, spice and textile souks for authentic finds.

Nightlife

Rooftop Bars

Skyline views and sunset cocktails across the city.

Beach Clubs

Beach Clubs

Day to night venues by the sea.

Marina Nights

Marina Nights

Waterfront dining and lounges along the promenade.

Downtown

Upscale bars around Burj Khalifa and Dubai Mall.

DIFC

The city's gallery of fine dining and chic lounges.

Where to Eat

Dubai dining guide

Organised by experience, not by location. Tap a category to explore.

The Sum of Us

$$

DIFC · Bakery & Brunch

Specialty coffee, artisan breads and all day brunch in a relaxed setting.

Lainey

Your Concierge

Meet Lainey

Salt & Dunes Concierge

WhatsApp

Ask Lainey for a recommendation suited to your location and occasion.

Beaches, Pools & Clubs

Sun, sand & sea

Dubai's best waterfront experiences.

Public beaches

JBR Beach and Kite Beach are open to the public and popular with locals and visitors.

Beach clubs

Day passes offer loungers, pools and dining at venues across the city and on the Palm.

Water activities

Jet skis, paddleboards and boat trips are widely available along the coast.

Dubai Marina & JBR

A lively waterfront with the Walk, the Beach and a long promenade.

Palm Jumeirah

Home to resort beaches and beach clubs, some offering day access.

Facilities included with your accommodation vary by property. Please refer to your reservation details or contact Lainey if you are unsure which facilities are included with your stay.

Getting Around

Moving through Dubai

General transport options. Journey times depend on your location and traffic.

Taxi

Official Dubai taxis are widely available and metered. Cream-coloured taxis are the standard. You can hail them on the street or find them at ranks.

Dubai Taxi

Careem

A popular ride-hailing app in the region offering cars, taxis and delivery. Reliable and convenient across Dubai.

Download Careem

Uber

Uber connects you with licensed drivers and works well alongside local taxi options.

Download Uber

Metro

The Dubai Metro is clean, air-conditioned and connects key areas. Usefulness depends on your accommodation's location.

Metro map

Tram

The Dubai Tram serves Dubai Marina and JBR and connects with the Metro.

Tram info

Bus

An extensive bus network covers the city. A Nol card is required to ride.

RTA buses

Rental Car

Car rental is widely available. Remember that parking regulations vary by location and parking is not always included.

RTA

Walking

Many areas like Marina, JBR and Downtown are pleasant and walkable, especially in cooler months.

Nol Card

A Nol card is the rechargeable card used for Dubai public transport including the Metro, tram and buses. You can buy and top up at Metro stations.

Arriving by Air

Dubai International Airport (DXB)

The city's main airport. Taxis, Careem and Uber are readily available. The Metro Red Line serves Terminal 1 and 3.

Al Maktoum International Airport (DWC)

Located in the south of Dubai. Taxis and ride apps are the most convenient onward options.

Traffic can be heavier during peak periods. Allow extra travel time for airport departures and reservations. Parking varies by location and is never assumed included unless stated in your booking.

House Rules

Guest etiquette

Universal standards that apply across every Salt & Dunes home.

Respect the property

Treat the home as you would your own and leave it as you found it.

Respect the neighbours

Keep noise low, especially during evening and night hours. Many homes are in residential buildings.

Noise

Please keep noise levels considerate at all times and avoid loud music, especially after 10:00 PM.

Smoking

Smoking is not permitted indoors. If a balcony is available, please use it and dispose of waste responsibly.

Parties and events

Parties and events are not permitted without prior approval from Salt & Dunes.

Visitors

Visitor policies can differ by building. Please follow the guidance sent for your specific property.

Pets

Pets are only allowed where the property permits. Please confirm with Lainey before arrival.

Keys and access cards

Please keep keys and access cards safe. Lost items may incur a replacement charge.

Building facilities

Follow all building rules for pools, gyms and common areas. Access varies by property.

Waste

Please dispose of rubbish in the designated areas as instructed for your property.

Air conditioning

Please keep windows and doors closed while the AC is running to conserve energy.

Damages

Please report any damage or maintenance issues promptly so we can put them right quickly.

Good Neighbour Policy

Many Salt & Dunes homes are in residential buildings. Please respect neighbours, common areas and building rules. Property-specific rules in your booking or arrival information always take precedence.

During Your Stay

If something comes up

Common situations and how to get help fast.

I can't access the property

Contact Lainey immediately on WhatsApp. Please have your booking reference ready.

Contact Lainey

I've lost a key or access card

Contact Lainey right away and we will help you regain access.

Contact Lainey

The Wi-Fi isn't working

1. Check that Wi-Fi is enabled on your device. 2. Confirm the network name and password from your property information. 3. Restart the router only if instructed and appropriate. 4. Contact Lainey if the issue continues.

Contact Lainey

Air conditioning

Keep windows and doors closed while the AC is running. Set a comfortable temperature and let the unit do its work. If the AC is not cooling, contact Lainey.

Maintenance issue

Use the Report an Issue button below to send us the details and a photo if you have one.

Contact Lainey
Lainey

Your Concierge

Meet Lainey

Salt & Dunes Concierge

WhatsApp

Emergency

Help when it matters

Know the difference between a life-threatening emergency and a property issue.

Life-threatening emergency

Call the UAE emergency services directly. Do not contact Salt & Dunes first in a genuine emergency.

Police / Ambulance · 999 Fire / Civil Defence · 997

Property / accommodation issue

For access, maintenance or facilities, contact Lainey.

Contact Lainey

For the nearest hospital or pharmacy, search "hospital near me" or "pharmacy near me" in Google Maps.

Dubai Essentials

Good to know

Practical tips to help you feel at home.

Currency

The local currency is the UAE Dirham (AED). Cards are accepted almost everywhere.

Language

Arabic is the official language. English is widely spoken and understood.

Weather

Summers are very hot. The most pleasant months are October to April. Sunscreen and hydration are important year round.

Dress expectations

Dubai is modern but modest. Swimwear is fine at pools and beaches; cover up when leaving beach areas. Modest clothing is appreciated in malls and public places.

Tipping

Tipping is welcomed but not mandatory. Around 10 to 15 percent is common for good service.

Electric plugs

The UAE uses type G plugs (three pin, British style) at 220V.

Tap water

Tap water is generally safe to drink, though bottled water is widely used.

Alcohol

Alcohol is served in licensed venues such as hotels and clubs. Drink responsibly and do not drink and drive.

Public behaviour

Public displays of affection should be modest. Be respectful in public spaces.

Ramadan

During the Holy Month, eating and drinking in public during daylight is limited. Licensed venues often adjust hours. Evenings are lively and welcoming.

Photography

Be considerate. Always ask before photographing people, and avoid photographing government or military sites.

Local laws

The UAE has clear laws. Respect local customs and regulations. When in doubt, ask Lainey.

Weekend & hours

The weekend is Saturday and Sunday. Many places open throughout the week.

VAT

A 5 percent Value Added Tax is included in most prices.

Tourist information

Visit Dubai's official site for events, attractions and visitor information.

FAQ

Frequently asked

Search common questions about your stay.

What are the check-in and check-out times?+

Check-in is from 3:00 PM and check-out is before 11:00 AM at all Salt & Dunes residences. Early check-in may be possible depending on availability and must be confirmed with Lainey in advance. Late check-out is subject to availability and must be confirmed with Lainey beforehand.

How do I check in?+

All our residences use keyless self check-in. You will receive your access details and instructions from Lainey before arrival, so you can enter anytime from 3:00 PM without meeting anyone in person.

Can I store my luggage before check-in or after check-out?+

Yes, luggage storage is available. Reach out to Lainey on WhatsApp and she will arrange it for you.

Is smoking allowed inside the apartments?+

No, smoking is not allowed inside any of our apartments. Please smoke on the private balcony or outdoors only.

Is there WiFi in the apartments?+

Yes, every Salt & Dunes residence has high speed WiFi included at no extra cost.

Is there air conditioning?+

Yes, all apartments have air conditioning throughout.

Is there parking?+

Yes. Studio One, Studio Two, The Autograph ONE/TWO/THREE JVC and Savanna Creek Harbour all include secure basement parking. Sobha Hartland Greens 5608 and The Autograph THREE JVC offer free parking on the premises. The Fairmont Palm apartment includes parking as part of the resort.

How do I book, and why book direct?+

You can check live availability and book directly on each residence page using the booking widget. Booking direct with Salt & Dunes gives you the best available rates, priority support, exclusive offers, flexible stays, secure booking, personal service and no hidden platform fees. We also guarantee the best price when you book direct.

How do I contact the concierge?+

You can reach Lainey, your Salt & Dunes concierge, on WhatsApp at +971 54 429 8188, by phone at +971 54 429 8188, or by email at office@vesper-consultancy.ae. She is available 24/7 to help with anything you need.

Tell me about Studio One at Seven Palm Residences+

Studio One is a luxury designer studio at Seven Palm Residences, Palm Jumeirah, sleeping 2 guests on a premium king bed. It has a fully equipped kitchenette with SMEG kettle, Nespresso machine, microwave and washing machine, Smart TV with Netflix, high speed WiFi, air conditioning, a premium bathroom with rain shower, washer/dryer in-unit, and a private balcony with views over Nakheel Mall and the Palm Jumeirah skyline. Guests enjoy a rooftop infinity pool overlooking Dubai Marina, a world class gym, and Palm West Beach a 2 minute walk away. Parking is included.

Tell me about Studio Two at Seven Palm Residences+

Studio Two is a modern studio at Seven Palm Residences, Palm Jumeirah, sleeping 2 guests on a premium king bed. It has a fully equipped kitchenette with SMEG kettle, Nespresso, microwave and washing machine, Smart TV with Netflix, high speed WiFi, air conditioning, a bathroom with rain shower, washer/dryer in-unit, and a private balcony with views of the Seven Palm roundabout, tropical gardens, Dubai Eye and Marina skyline. Amenities include the rooftop infinity pool, world class gym and Palm West Beach 2 minutes away. Parking is included.

Tell me about Studio Three at Seven Palm Residences+

Studio Three is a studio with one bathroom sleeping 2 guests at Seven Palm Residences, Palm Jumeirah. It offers private beach access, a rooftop infinity pool, a fully equipped gym, high speed WiFi, Smart TV with Netflix, a fully equipped kitchen, daily housekeeping available, 24/7 concierge service, secure parking and vibrant on-site dining, with Palm Jumeirah views. Rates start from AED 650 per night.

Tell me about The Fairmont Palm apartment+

The Fairmont Palm is a luxury 3 bedroom apartment sleeping up to 6 guests on Palm Jumeirah, with 2 private balconies and 2 elegant bathrooms including a master soaking tub. It has a fully equipped full size kitchen, stylish open plan living and dining, Smart TV, high speed WiFi, air conditioning, a washer, Nespresso machine and kettle. Guests enjoy access to Fairmont resort pools, private beach access, world class fitness facilities, multiple resort restaurants and bars, and concierge and hotel services. It is near West Beach, Nakheel Mall and Dubai Marina.

Tell me about The Autograph ONE JVC+

The Autograph ONE JVC is a brand new (07/2026) luxury studio in Jumeirah Village Circle sleeping 2 guests. It has a queen size bed with premium linen, a walk-in shower with marble finishes, and a kitchenette with refrigerator, microwave, built-in stove, coffee machine, kettle, pots and pans, bowls and plates, drinking and wine glasses, dishwashing liquid, trash bin, and coffee, tea and sugar. There is Smart TV with Netflix, high speed WiFi, air conditioning, a private balcony, hairdryer and electronic safe, and a washing machine. Please note there is no dining table inside the apartment. Building amenities include a rooftop swimming pool, fully equipped fitness centre, secure basement parking, keyless self check-in, 24/7 security and landscaped communal areas. Check-in 3:00 PM, check-out 11:00 AM, no smoking inside.

Tell me about The Autograph TWO JVC+

The Autograph TWO JVC is a beautifully designed luxury studio in Jumeirah Village Circle sleeping 2 guests. It has a queen size bed with premium linen, a walk-in shower with marble finishes, and a kitchenette with refrigerator, microwave, built-in stove, coffee machine, kettle, pots and pans, bowls and plates, drinking and wine glasses, dishwashing liquid, trash bin, and coffee, tea and sugar. There is Smart TV with Netflix, high speed WiFi, air conditioning, a private balcony, hairdryer and electronic safe, and a washing machine. Please note there is no dining table inside the apartment. Building amenities include a rooftop swimming pool, fully equipped fitness centre, secure basement parking, keyless self check-in, 24/7 security and landscaped communal areas. Check-in 3:00 PM, check-out 11:00 AM, no smoking inside.

Tell me about The Autograph THREE JVC+

The Autograph THREE JVC is a brand new (2026) luxury studio in Jumeirah Village Circle sleeping 2 guests. It has a queen size bed with premium linen and a kitchenette with refrigerator, microwave, built-in stove, coffee machine, kettle, pots and pans, bowls and plates, drinking and wine glasses, dishwashing liquid, trash bin, and coffee, tea and sugar. There is Smart TV with Netflix, a dedicated workspace, high speed WiFi, air conditioning, a washer, hairdryer and electronic safe, and a crib available on request. Please note there is no dining table inside the apartment. Building amenities include a rooftop swimming pool, fully equipped fitness centre, free basement parking, keyless self check-in, 24/7 security and landscaped communal areas. Check-in 3:00 PM, check-out 11:00 AM, no smoking inside.

Tell me about Sobha Hartland Greens 5608+

Sobha Hartland Greens 5608 is a stylish modern 1 bedroom apartment sleeping 2 guests in Sobha Hartland, minutes from Downtown Dubai. It has a queen bed with premium linen, a fully equipped kitchen, a living and dining area, a dedicated workspace, and a private balcony with views. Amenities include Smart TV, high speed WiFi, air conditioning, a washer, an EV charger, hairdryer and electronic safe, and a crib available on request. Building facilities include free parking on the premises, a swimming pool, fully equipped gym, landscaped gardens, a children's play area, keyless self check-in and 24/7 security. Check-in 3:00 PM, check-out 11:00 AM, no smoking inside.

Tell me about Savanna Creek Harbour+

Savanna Creek Harbour (apartment 504) is a refined 2 bedroom apartment sleeping 4 guests at Creek Beach, Dubai Creek Harbour, one of the city's most sought-after waterfront communities. It has two comfortable bedrooms, a modern bathroom with walk-in shower, a fully equipped kitchen with refrigerator, microwave, built-in stove, coffee machine, kettle, pots and pans, bowls and plates, drinking and wine glasses, dishwashing liquid, trash bin, and coffee, tea and sugar, a dining area, a bright living area with Smart TV and Netflix, high speed WiFi, air conditioning, a private balcony overlooking the Creek, hairdryer and electronic safe, and a washing machine. Guests enjoy a beach entry lagoon, swimming pool, fully equipped fitness centre, children's playground, secure parking, keyless self check-in, 24/7 security and landscaped communal areas, with easy access to Downtown Dubai and the airport. Check-in 3:00 PM, check-out 11:00 AM, no smoking inside.

What is included in the kitchen at the Autograph studios?+

The Autograph ONE, TWO and THREE JVC studios each have a kitchenette with a refrigerator, microwave, built-in stove, coffee machine, kettle, pots and pans, bowls and plates, drinking glasses and wine glasses, dishwashing liquid, a trash bin, and coffee, tea and sugar supplies. Please note there is no dining table inside these apartments.

Is there a dining table in the apartments?+

The Autograph ONE, TWO and THREE JVC studios do not have a dining table inside. The Fairmont Palm and Savanna Creek Harbour apartments do have a dining area. At Seven Palm studios, you can use the balcony dining setup or the kitchenette counter.

Are the buildings secure?+

Yes. All Salt & Dunes residences have 24/7 building security and keyless self check-in. The Autograph and Seven Palm buildings also have secure basement parking and landscaped communal areas.

Is there a pool and gym?+

Every residence has a pool and a fully equipped gym. Seven Palm studios have a rooftop infinity pool, the Autograph JVC studios have a rooftop swimming pool, Sobha Hartland Greens has a swimming pool and gym, Savanna Creek Harbour has a swimming pool and fitness centre, and the Fairmont Palm gives you access to the resort pools and world class fitness facilities.

How close is the beach?+

At Seven Palm (Studios One, Two and Three) Palm West Beach is a 2 minute walk. The Fairmont Palm has direct private beach access. Savanna Creek Harbour has a beach entry lagoon on site. The Autograph JVC and Sobha Hartland apartments are city locations a short drive from the beach.

Where are the residences located?+

Studio One, Studio Two, Studio Three and The Fairmont Palm are on Palm Jumeirah. The Autograph ONE, TWO and THREE are in Jumeirah Village Circle (JVC). Sobha Hartland Greens 5608 is in Sobha Hartland, minutes from Downtown Dubai. Savanna Creek Harbour is at Creek Beach, Dubai Creek Harbour, close to Downtown Dubai and the airport.

Can I request a crib for a baby?+

Yes, a crib is available on request at The Autograph THREE JVC and at Sobha Hartland Greens 5608. Just message Lainey on WhatsApp to arrange it before your stay.

Is there an EV charger?+

Yes, Sobha Hartland Greens 5608 has an EV charger on the premises for guests.

Is there a washing machine?+

Yes. Studio One and Studio Two have a washer/dryer in-unit. The Fairmont Palm has a washer. The Autograph ONE and TWO JVC have a washing machine, The Autograph THREE JVC and Sobha Hartland Greens 5608 have a washer, and Savanna Creek Harbour has a washing machine.

Do you offer daily housekeeping?+

Daily housekeeping is available at Studio Three (Seven Palm). For our other residences, Lainey can arrange cleaning on request during longer stays, message her on WhatsApp to arrange it.

What is the best price guarantee?+

When you book directly with Salt & Dunes through our website, we guarantee the best price. You also get the best available rates, priority support and no hidden platform fees compared to third-party booking sites.

How many guests can each residence sleep?+

Studio One, Studio Two and Studio Three sleep 2 guests. The Autograph ONE, TWO and THREE JVC sleep 2 guests each. Sobha Hartland Greens 5608 sleeps 2. Savanna Creek Harbour sleeps 4. The Fairmont Palm sleeps up to 6.

Meet Lainey

Your Salt & Dunes concierge

Lainey is here to make your stay as smooth as possible — in touch before check-in and available throughout your stay.

Lainey

Lainey

Salt & Dunes Concierge

office@vesper-consultancy.ae

Lainey can help with

Restaurant recommendations
Restaurant reservations
Transportation
Airport transfer
Activities
Desert safari
Beach clubs
Family activities
Special occasions
General assistance

Tell us what you're looking for and we'll be happy to assist where possible. Services may be arranged with local partners and are subject to availability.